Memory Lab

Support

We're a small team and we read every message.

Email us

support@arteest.co. We usually reply within 1 to 2 business days.

Frequently asked questions

Do I need an account to use Memory Lab?

No. Just open the app and start. There's no sign-up, email, or password. Everything you create is saved on your device.

Where are my scripts stored? Are they private?

They're stored locally on your device and never uploaded to us. Only you can see them. See our Privacy Policy for details.

How do I add a script or document?

Create a new document, then bring in your text any way you like: take a photo, choose a photo or PNG from your library, upload a PDF, or copy and paste the text directly. Text is extracted from files on your device; nothing is uploaded.

How does the free trial work?

For 3 days after you first open the app, everything is open with no payment details required. After that, the free version is for reading the built-in documents and any documents you made earlier; everything else asks for a plan or a purchase.

What do the plans include?

Weekly Access ($6.99 per week) and Yearly Access ($34.99 per year) are auto-renewing subscriptions that unlock everything while active; each starts with a 3-day free trial for new subscribers. Lifetime ($99.99, one-time) unlocks everything forever with no renewal. A Single Document Pass ($9.99, one-time) unlocks one document of your choosing. Language modules are $4.99 each, one-time. Pricing is always shown inside the app before you buy.

How do I restore my purchases on a new phone?

Open the app, go to the purchase screen, and tap Restore Purchases. As long as you're signed in with the same Apple ID that made the purchase, your subscription, Lifetime purchase, and language modules will be restored. The Single Document Pass is a one-time consumable and can't be restored after a device wipe or an Apple ID change; that's by design.

How do I cancel my subscription?

On your iPhone or iPad, open Settings, tap your name at the top, tap Subscriptions, choose Memory Lab, and tap Cancel. Subscriptions are managed by Apple, not inside the app. Deleting the app does not cancel your subscription.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.

I lost my scripts. Can you recover them?

Because your content lives only on your device and we never receive a copy, we can't recover it for you. Keeping your device backups (such as iCloud Backup) enabled is the best protection. If you deleted the app, restoring from a backup that predates the deletion may bring your data back.

Which devices does Memory Lab work on?

Memory Lab runs on iPhone and iPad with iOS 17 or later (iPadOS 17 on iPad).